DTI Calls for Action Against Fake Products on Major E-Commerce Platforms

In response to growing concerns about deceptive online sales practices, Trade Secretary Alfredo Pascual has directed the two largest e-commerce platforms in our country to address the issue and provide an official explanation. The Department of Trade and Industry (DTI) has been alerted to reports of scammers using these platforms to sell defective, counterfeit, and pirated goods.

Secretary Pascual expressed his commitment to consumer welfare, emphasizing the need to hold these unregistered and unlicensed online merchants accountable. He has issued a letter to the e-commerce platforms, requesting the removal of such sellers. They have been given a 72-hour window to provide their explanation.

The sale of fraudulent products is a violation of e-commerce laws, and the DTI is determined to enforce these regulations. As we encourage the use of e-commerce platforms for convenient shopping experiences, our priority is to ensure a safe environment for consumers.

On June 5, the DTI sent the aforementioned letter to the e-commerce platforms, urging them to take immediate action. However, consumers also play a crucial role in reporting violators. If you encounter any suspicious activities or come across fake products, you can report them to the Consumer Care Hotline at DTI (1-384) or through the email address consumercare@dti.gov.ph.